hornets.delight

Celebrate every occasion with Hornets.Delight!

Before proceeding with your purchase, please take a moment to review our terms and conditions:

1. Ordering: All orders are subject to availability and acceptance. By placing an order, you agree to provide accurate and up-to-date information, including billing and delivery details.
2. Payment: Payment for orders must be made in full at the time of purchase.
3. Delivery: While we strive to deliver orders promptly, delivery times may vary depending on factors such as location and availability. We do not guarantee exact delivery times.
4. Substitutions: In the event that a specific flower or product is unavailable, we reserve the right to substitute it with a comparable item of equal or greater value.
5. Cancellations and Refunds: Cancellations must be made within 12 hours of placing the order. Refunds will be issued in accordance with our refund policy.
6. Quality Assurance: We take pride in the quality of our products. If you are not satisfied with your purchase, please contact us within 2 days of receipt to arrange for a refund or replacement.
7. Intellectual Property: All content on this website, including images, text, and graphics, is the property of Hornets.Delight and is protected by copyright laws. You may not reproduce, distribute, or modify any content without prior written permission from us.
8. Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.

 Hornets.Delight reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically for changes.

Refund Policy

 At Hornets.Delight, we strive to provide the highest quality of our products and customer service.

 However, we understand that there may be occasions where a refund is necessary.

Please review our refund policy below:

1. Cancellation of Orders: If you need to cancel your order, please contact us as soon as possible. Orders can only be cancelled within 12 hours of placing the order. Orders cancelled after this timeframe may be subject to a cancellation fee.
2. Quality Concerns: We take pride in the freshness and quality of our products. If you are not satisfied with the condition of your products upon delivery, please contact us within 2 days of receipt. We may offer a refund, replacement, or store credit at our discretion.
3. Incorrect or Damaged Items: In the rare event that you receive incorrect or damaged items, please contact us immediately. We will work with you to resolve the issue and may offer a refund, replacement, or store credit.
4. Refund Process: Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to appear in your account.
5. Non-Refundable Items: Certain items may be non-refundable, such as personalized or custom-made arrangements.
6. Changes to Orders: Changes to orders, including modifications or additions, may be subject to additional charges. Please contact us to discuss any changes to your order.
7. Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our customer service team is here to assist you.

 By placing an order with Hornets.Delight, you acknowledge that you have read, understood, and agreed to our refund policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Privacy Policy:

At Hornets.Delight we are committed to protecting your privacy and ensuring the security of your personal information.

Please review our privacy policy below:

1. Information We Collect: We may collect personal information from you when you place an order, register for an account, subscribe to our newsletter, or participate in promotions or surveys. This information may include your name, email address, mailing address, phone number, and payment details.
2. How We Use Your Information: We use your personal information to process orders, communicate with you about your order status, send promotional offers and newsletters, and improve our services. We may also use your information for marketing and advertising purposes, but only with your consent.
3. Sharing Your Information: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.
4. Security Measures: We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your account. These measures include encryption, firewalls, and secure server infrastructure.
5. Cookies: We use cookies to enhance your browsing experience and gather information about how you interact with our website. You can choose to disable cookies in your browser settings, but please note that some features of our website may not function properly as a result.
6. Your Rights: You have the right to access, correct, or delete your personal information at any time. You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions included in these communications.
7. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent.
8. Changes to This Policy: We reserve the right to update or modify this privacy policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of those changes.
9. Contact Us: If you have any questions or concerns about our privacy policy, please contact us. Our customer service team is here to assist you. By using our website and providing us with your personal information, you acknowledge that you have read, understood, and agreed to our privacy policy.

Thank you for choosing Hornets.Delight for your floral needs.